• We're sorry to hear that you want to cancel your order. If you need to cancel your order, please send us an email as soon as possible to let us know. Please note that we can only cancel your order if it hasn't yet been processed. Once your order has been processed and shipped, we won't be able t... View Post
  • Send us an email at info@theextensionroom.com and quote your Order Number, the item you would like to return and the reason for the return and we will provide return instructions. Upon receipt of your package, we will email you, notifying you that your package has been received and is being proc... View Post
  • We want you to be completely satisfied with your order, which is why we offer a flexible return policy. If you're not completely satisfied with your order, we're happy to offer an exchange or refund. Please note that the original shipping fees are non-refundable. We must receive the item within ... View Post
  • It depends on the status of your order. If your order has not yet been processed, we may be able to make changes to it. However, if your order has already been shipped, we will not be able to make any changes. To request a change to your order, please contact our customer service team as soon as... View Post
  • It depends on the reason for the return. If you are returning an item because it is defective or was shipped incorrectly, we will cover the cost of return shipping. However, if you are returning an item for any other reason, such as a change of mind or sizing issue, you will be responsible for th... View Post