FAQs
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Can I cancel my order?
We're sorry to hear that you want to cancel your order. If you need to cancel your order, please send us an email as soon as possible to let us...
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How do I request a return or exchange?
Send us an email at info@theextensionroom.com and quote your Order Number, the item you would like to return and the reason for the return and we will provide return instructions. Upon receipt...
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What is your return policy?
We want you to be completely satisfied with your order, which is why we offer a flexible return policy. If you're not completely satisfied with your order, we're happy to...
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Can I change my order?
It depends on the status of your order. If your order has not yet been processed, we may be able to make changes to it. However, if your order has...
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Do I need to pay to send my return back?
It depends on the reason for the return. If you are returning an item because it is defective or was shipped incorrectly, we will cover the cost of return shipping....