FAQs

  • It happens! If your order hasn't shipped yet, it can be cancelled. From there, just place a new order so we can get that heading to the right place!Β OnceΒ we have shipped your order we are unable to change any shipping information. View Post
  • Not all types of hair extensions are suitable for everyone. For professional extensions like hand tied wefts and tape-ins, we recommend a consultation with a professional stylist before purchasing.Β  They will be able to assess your needs and recommend the best hair solution for you. View Post
  • If the item you're looking for is currently out of stock, don't worry! You can request to be notified via email when it's back in stock or place a back order. Please note that if an item is out of stock, it cannot be purchased together with in-stock items, so please place a separate order. If yo... View Post
  • We're sorry to hear that you want to cancel your order. If you need to cancel your order, please send us an email as soon as possible to let us know. Please note that we can only cancel your order if it hasn't yet been processed. Once your order has been processed and shipped, we won't be able t... View Post
  • It depends on where you're located and the laws and regulations of your country. As a Canadian company, we do not charge any taxes or duties on orders shipped within Canada. However, if you're ordering from outside of Canada, you may be responsible for paying any applicable duties, taxes, or cus... View Post
  • We're happy to let you know that anyone can buy our hair extensions. You don't have to be a licensed stylist to purchase them. We believe that everyone should have access to high-quality hair extensions that can help them achieve the look they want. That's why we make our products available to e... View Post