FAQs
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I entered the wrong shipping address? What should I do?
It happens! If your order hasn't shipped yet, it can be cancelled. From there, just place a new order so we can get that heading to the right place! Once we have...
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What are the best type of hair extensions?
Not all types of hair extensions are suitable for everyone. For professional extensions like hand tied wefts and tape-ins, we recommend a consultation with a professional stylist before purchasing. They...
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Will you be getting more stock?
If the item you're looking for is currently out of stock, don't worry! You can request to be notified via email when it's back in stock or place a back...
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Can I cancel my order?
We're sorry to hear that you want to cancel your order. If you need to cancel your order, please send us an email as soon as possible to let us...
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Will I get charged duty or tax for my order?
It depends on where you're located and the laws and regulations of your country. As a Canadian company, we do not charge any taxes or duties on orders shipped within...
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Do you sell only to stylists?
We're happy to let you know that anyone can buy our hair extensions. You don't have to be a licensed stylist to purchase them. We believe that everyone should have...
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What is your processing time?
Our processing time is 1-2 business days. This means that once you've placed your order, it will take 1-2 business days for us to process and package your order before...
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Who is your shipping carrier?
We use Canada Post as our primary shipping carrier for most orders. Canada Post is a reliable and trusted shipping carrier that offers fast and secure shipping throughout Canada and around...
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How do I apply my lace front wig?
Applying a lace front wig can take a bit more effort, but it's worth it for the natural-looking results. Here's a step-by-step guide: Prepare your hair: For the best results,...
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Where are you located?
We're proudly Canadian and we're based out of Regina, Saskatchewan. All of our orders are carefully processed and shipped from our location here in Canada. When you buy from a...
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How do I request a return or exchange?
Send us an email at info@theextensionroom.com and quote your Order Number, the item you would like to return and the reason for the return and we will provide return instructions. Upon receipt...
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What is your return policy?
We want you to be completely satisfied with your order, which is why we offer a flexible return policy. If you're not completely satisfied with your order, we're happy to...