FAQs
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How do I apply my wig?
Applying a wig can be simple and easy, especially if you follow these steps: Prepare your hair: For the best results, it is recommended to tie up your hair with...
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Do you ship to PO boxes?
Yes, we are able to ship to PO boxes. When you are placing your order, simply enter your PO box address as the shipping address. Please note that some carriers...
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Can I change my order?
It depends on the status of your order. If your order has not yet been processed, we may be able to make changes to it. However, if your order has...
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What is Remy Hair?
Remy hair is a type of human hair that is highly prized for its quality. The term "Remy" refers to the way the hair is collected, which ensures that the...
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Do I need to pay to send my return back?
It depends on the reason for the return. If you are returning an item because it is defective or was shipped incorrectly, we will cover the cost of return shipping....
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Can I swim with my extensions in?
We generally do not recommend swimming with hair extensions. Chlorine and saltwater can damage the hair and cause tangling or matting. If you must swim with your extensions, we suggest...
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Do you ship internationally?
Yes, we do! We are proud to offer worldwide shipping to our customers. No matter where you are in the world, we can ship your order directly to you. Just...
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Do you offer pick-ups?
We do not have a physical store front for pickups. However, we do offer free local delivery to Regina, Saskatchewan and surrounding areas. So you can still receive your order conveniently...
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Can I get a discount?
How do I get a discount or coupon code? Sign up to receive our marketing emails to receive our promotional codes, and be the first to know of our sales so...
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Do you have a store I can visit?
Currently, we only sell online. Be sure to follow us on Instagram (@theextensionroom) or sign up for our newsletter to keep up to date on future pop-ups and showroom announcements.
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Can I dye or bleach my extensions?
It's not recommended to bleach human hair extensions because they can be delicate and may not react well to harsh chemicals. Bleaching can cause irreversible damage, such as breakage or...
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How does the Sezzle payment plan work?
Sezzle is a payment platform that allows you to make purchases online and pay for them later in instalments. Basically, instead of paying for the whole amount upfront, Sezzle splits...