Shipping + Returns

SHIPPING

We do our best to ship orders the same day if they are received before 3 pm (CST). While this is not always possible, please allow 1-3 business days for your order to be processed and shipped.  Estimated shipping times are included below and are dependent on which shipping method is chosen at checkout. Note that some options do not include tracking.

 

Canadian Shipping

Regular shipping 

Estimated arrival: 1-5 business days

Xpresspost - Canada

Estimated arrival: 1-2 business days

 

United States Shipping

Small Packet - USA (no tracking number included)

Estimated arrival: 5-8 business days

Tracked Packet - USA

Estimated arrival: 4-7 business days

Xpresspost - USA

Estimated arrival: 2-3 business days

 

International Shipping (Rest of the world)

Shipping times are dependent on location but we always ship promptly.

 

Small Packet - International (no tracking number included)

Estimated arrival: 6-12 business days

Tracked Packet - International

Estimated arrival: 6-10 business days

Xpresspost - International

Estimated arrival - 5-7 business days

  

RETURN/EXCHANGE POLICY:

If you’re not completely satisfied with your order we’re happy to offer an exchange or refund (the original shipping fees are non-refundable).  We must receive the item within 14 days of delivery.  The hair must be unused and in the original, undamaged packaging.  Customer is responsible for any shipping fees. We recommend using a shipping service that includes a tracking number.


HOW TO REQUEST A RETURN OR EXCHANGE:

Send us an email at info@theextensionroom.com and quote your Order Number, the item you would like to return and the reason for the return and we will provide return instructions.


Upon receipt of your package, we will email you, notifying you that your package has been received and is being processed. Refunds will be made using the method you used to pay for your order.  If the item you are hoping to exchange is in stock, it will be shipped out in 3-5 business days.