We want you to be completely satisfied with your order, which is why we offer a flexible return policy. If you're not completely satisfied with your order, we're happy to offer an exchange or refund. Please note that the original shipping fees are non-refundable.
We must receive the item within 30 days of delivery. After this time period, we cannot accept returns or exchanges. The hair must be unused and in the original, undamaged packaging. We cannot accept returns or exchanges for products that have been opened or used.
The customer is responsible for any shipping fees associated with returning the product. We recommend using a shipping service that includes a tracking number to ensure the safe and timely delivery of your return.
If you have any questions about our return policy, please don't hesitate to contact us. We're happy to assist you in any way we can. If you are looking to initiate a return, see How do I request a return or exchange